Privacy Policy

At Revolutionary Essence (https://revolutionaryessence.co.za), your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you shop with us.

Information We Collect

When you place an order, register an account, or interact with our website, we may collect:

• Name, email address, and phone number

• Billing and shipping address

• Payment details (processed securely by our payment gateway, we do not store card details)

• Order history and preferences

• Technical data such as your IP address, browser type, and cookies for site functionality

How We Use Your Data

We use the information collected to:

• Process and deliver your orders

• Communicate with you about your purchases, returns, or support requests

• Improve our products, services, and website experience

• Prevent fraud and ensure secure transactions

• Send promotional offers or updates (only if you opt-in)

Comments & Reviews

When customers leave reviews or comments, we collect the data shown in the review form, along with the visitor’s IP address and browser info to help with spam prevention. Approved reviews may be visible to the public.

Media

If you upload images (e.g., for product reviews), please avoid including location data (EXIF GPS), as visitors could download and extract that information.

Cookies

• We use cookies to make your shopping experience smooth. For example:

  • Saving your cart and login preferences

  • Remembering your details for future purchases

  • Improving website performance and personalization

• Cookies do not give us access to your personal device.

Payments

Payments are processed securely through trusted third-party providers (e.g., PayFast, PayPal, or bank gateways). We do not store your credit card details on our servers.

Data Retention

• Order details are stored for accounting and legal purposes.

• Comments and their metadata are stored indefinitely for customer service.

• Registered users can view, edit, or delete their account information at any time (except usernames).

Your Rights

You may request:

• A copy of your personal data we hold

• Corrections to your information

• Deletion of your personal data (unless retention is required by law or for transaction history)

Who We Share Data With

We may share limited information with:

• Payment processors, to complete your purchases

• Courier/shipping partners, to deliver your orders

• Fraud prevention and security services
  We never sell your personal data to third parties.

Embedded Content

Some product pages or blogs may include embedded content (e.g., videos, images, or articles). This behaves the same way as visiting the external website directly.

Where Your Data Goes

Visitor comments and transactions may be checked through automated spam and fraud detection systems.